AscendEx (former Bitmax) Review: Fees, Supported Coins, Security

AscendEx (former Bitmax) Review: Fees, Supported Coins, Security
AscendEx (former Bitmax) Review: Fees, Supported Coins, Security
Great UI
Allows anonymous accounts
Allows for Margin trading
Reduced fees using BTMX

Bitmax is a Chinese cryptocurrency exchange platform founded in 2018 so it has been around for some period of time now. The company’s goals are to build an autonomous platform suitable for investors of any level.

The company has strong foundations, the CEO of the company, George Cao has experience working with investment funds and boasts a Ph.D. from the University of Chicago in Computer Science while Co-Founder and COO Ariel Ling is based in New York, US.

In this Bitmax review, we will provide an overview of the platform, outlining its most notable features to help you decide if it is a suitable cryptocurrency exchange.

Services Offered on Bitmax

Bitmax offer the following services to its customers:

Spot Trading

Margin Trading

Futures Trading

Copy Trading


Yield Farming

Getting Started on Bitmax

After making an account, you will be able to log in and deposit a digital asset to your account; there’s no need to complete KYC; however, your account will be subject to lower limits. It’s recommended you complete the Ascendex KYC process as it will give your account more flexibility and security.

The following table outlines the different levels of verification on the platform:

LevelDaily Ascendex Withdrawal Limit
02 BTC
12 BTC
2100 BTC
3Can Vary

Level 1 verification requires you to submit a government-issued ID and proof of address.

Level 2 verification requires you to provide a selfie of yourself holding your ID.

Level 3 verification can be obtained through contacting customer support

Supported Coins

Bitmax supports trading for over 200 different cryptocurrencies and a wide range of trading pair. For an extensive list of supported tokens see the Bitmax website.

Trading on AscendEx

Bitmax offers users two different types of trading; these are spot trading and margin trading.

Spot Trading

Spot trading is the most basic type of investment available.

Spot trading is the most popular way to trade.

In the cryptocurrency space, a spot trade is a contract of buying or selling an asset for immediate settlement.

Margin Trading

Margin trading allows investors to buy cryptocurrency with leverage. For example, say you want to invest 100$ into Bitcoin with no margin. If the price increases by 10%, you could sell for a $10 profit.

Say you made the same trade with 10x leverage, you would be able to sell for a $100 profit. This is known as margin trading.

Note: Margin trading is risky and not recommended for novice traders.

Order Types

Bitmax allows traders to place 4 different kinds of orders; these are:


A limit order lets you buy or sell a security at a set price


A market order lets you buy or sell an asset at the current crypto market price.

Stop Limit 

A stop-limit order triggers the submission of a limit order, once the stock reaches, a specified price.

Stop Market

A stop market order is a type of stop-loss designed to limit the amount of money you can lose on a single trade. It can be a buy or sell order, and it will only trigger if the market price hits the specified level.

Fees on BitMax

Trading Fees

The following table outlines trading fees based on VIP level:

The fees charged by BitMax are competitive. For a long time, the industry average was around 0.25% per trade; however, many exchanges now offer fees of around 0.05%-0.15%. In comparison to other popular exchanges, BitMax offers a competitive rate.

Deposit and Withdrawal Fees

There are no fees for making a deposit on Bitmax

Ascendex withdrawal fee vary depending on the asset, a full list of withdrawal fees can be seen here.

User Experience and Support on AscendEx has a great overall design; both the desktop and application versions have a great user interface, allowing investors to access their account on any device.

In terms of support, Bitmax offers a few options.

The easiest way to contact support is to submit a ticket via the onsite form. They aim to reply within 1-3 business days

If you wish to live chat with customer support, you can do so through telegram where Bitmax has support agents online 24/7.

Security on Bitmax

As with any crypto exchange platform, security is key. Bitmax incorporates a few different security protocols to protect customer funds.

Notable Features Include:

Bitmax Token (BTMX)

The Bitmax token or BTMX is a utility token used by the Bitmax platform. Anyone who holds BTMX is eligible for rewards on the platform; these include discounted trading fees and futures trading fee. 

Supported Countries

Bitmax is available for most of the world, excluded countries are:

  • USA
  • The Balkans
  • Belarus
  • Burma
  • Ivory Coast
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Liberia
  • North Korea
  • Sudan
  • Syria
  • Zimbabwe
  • Algeria
  • Bangladesh
  • Bolivia
  • Cambodia
  • Ecuador
  • Nepal

Conclusion of Ascendex Review

AscendEx is a Chinese cryptocurrency exchange platform that supports trading for all of the most popular cryptocurrencies, such as Bitcoin and Ethereum. BitMax also offers trading for an extensive list of over 200 alt-coins, making it an excellent choice for anyone interested in trading lesser-known coins. AscendEx also holds a large portion of its digital assets in cold wallets and some are kept in a hot wallet to support the liquidity of its trading ecosystem. Moreover, it supports advanced trading features such as margin or futures trading.

The platform runs on a modern and easy to use UI, which offers easy access for novice traders whilst also offering more advanced features such as margin trading for professional traders. The fees are reasonable and can be made even better through holding BitMax’s native token, BTMX.


AscendEx Alternatives

In case you are not swayed into registering on AscendEx, you might be interesting in learning more about its direct competitors like 

You can trade crypto CFDs with a leverage on forex and other derivatives platforms like LibertexeToroPlus500, IQ Options, City IndexAvaTrade.

8.4 Total Score

Ease of use
Customer support
Supported assets
  • Great UI
  • Allows anonymous accounts
  • Allows for Margin trading
  • Reduced fees using BTMX
  • Low Limits without KYC
  • Not available for US customers
  • Cannot deposit Fiat directly
intelligent crypto
How are  regular people making returns of as much as 70% in a year with no risk?  By properly setting up a FREE Pionex grid bot - click the button to learn more.
Crypto arbitrage still works like a charm, if you do it right! Check out Alphador, leading crypto arbitrage bot to learn the best way of doing it.

Torsten Hartmann
Torsten Hartmann

Torsten Hartmann has been an editor in the CaptainAltcoin team since August 2017. He holds a degree in politics and economics. He gained professional experience as a PR for a local political party before moving to journalism. Since 2017, he has pivoted his career towards blockchain technology, with principal interest in applications of blockchain technology in politics, business and society.

1 Comment
    Their customer support is non-existent. I sent a small amount of OMI there to see if it would go through and said “Success” in AscendEX account so I sent the rest, a much larger amount. It also said “Success” but didn’t show up in my wallet.
    After contacting support they said that the token IS NOT SUPPORTED!!???
    After jumping through so many hoops trying to get my tokens refunded all they did was send me the same copy/paste email in response 5 TIMES!!! TOTAL GARBAGE!! UNQUALIFIED TO DEAL WITH YOUR FUNDS.

Leave a reply