BitPanda Review 2020 – Is It Still A Legit Crypto Exchange

Bitpanda (formerly known as Coinimal) is a Bitcoin broker that lets you buy and sell Bitcoin, Ethereum, Litecoin, and Dash. The company is based in Vienna, Austria and was founded in late 2014 by the founders including Eric Demuth (co-CEO), Christian Trummer (CTO), and Paul Klanschek (co-CEO).

BitPanda is particularly popular with European Bitcoin users. Also, the platform accepts some of Europe’s most common payment methods – like EPA, SOFORT, and Skrill (along with conventional deposit options like MasterCard and Visa).

Fee Structure

Due to the fact that they allow you to purchase Bitcoins with methods that allow chargeback (i.e. credit cards, Skrill, etc.),  BitPanda’s exchange rate is higher than your average exchange. When you go to purchase or sell coins with BitPanda, you’ll notice that BitPanda’s base price consists of the market rate plus a small surcharge.

Your fee will change between payment options. EPS, SEPA, Giropay and Sofort have very low fees. On the other hand, the e-wallets like Neteller charge a bit higher fees.

Bitpanda fees for buying crypto are 1.49% and 1.29% for selling it. One important not is that fees are already incorporated into the price in real time so they are not as transparent as other exchanges.

SOFORT and credit cards have a 2% fee (which is relatively low). Skrill has an additional fee of ~3.77%, and Neteller is a bit lower than Skrill.  Using a voucher or Giropay is the cheapest methods for buying Bitcoins on BitPanda.

Buying Limits

Buying limits are highly dependent on the type of account you have – is it light verified or verified. Also, method of payment plays a role as well.

Light verified accounts: they can’t deposit or withdraw anything with credit cards or Zimpler. They can only use bank transfer and have a daily limit of 50k€ for deposit and 500k for withdrawal.

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Fully verified accounts:

NETELLER and Skrill: After successful full verification, the 24-hour limit for NETELLER and Skrill deposits is 10,000 EUR and cannot be increased any further.

Credit card, iDEAL and Zimpler: After successful full verification, the 24-hour limit for credit card, iDEAL and Zimpler deposits is 2,500 EUR and cannot be increased any further.

Bank transfer (SEPA): After successful full verification, the 24-hour limit for bank transfers (SEPA) deposits is 49,999 EUR.

Privacy & Security

BitPanda has one major drawback – you have to submit an ID form and go through a video chat verification if you want your account to be secure and have a higher transaction limit.

One of the most surprising aspects of BitPanda is the video call verification, because you will have to speak to a real human being and will have to show a government issued ID.

Read our comprehensive guide on best cryptocurrency exchanges.

BitPanda offers three different levels of verification based on preferred money limit and how much information you want to provide:

  • Verified Phone Number – The lowest verification level requires only a phone number, which will allow you to purchase 50 Euros’ worth of Bitcoins a month up to a total of 600 Euros. With this level you can buy Bitcoins with any payment methods besides credit card.
  • Verified Email – With a verified email you cannot purchase Bitcoins. However, you can sell up to €1,000 worth of Bitcoins per day, and up to €7,500 per month
  • Verified ID – Higher verification levels require a government issued ID, and by verifying your ID the limit is up to €350 worth of Bitcoins per day and up to €10,000 per month for credit card purchases. For other payment options, you can buy up to €5,000 per day, and up to €75,000 per month.


Sleek and Easy to Use Interface

The user interface of BitPanda is one of the most modern and advanced looking. It is pretty sleek and very intuitive and even newbies will have an easy time navigating through it and purchasing Bitcoins.

The exchange doesn’t offer a mobile or desktop application. However, it has a mobile optimised version of the website, and you can access your account through there. It’s important to note that you will see the same functions as through the desktop version.

Buy Coins on Bitpanda

Customer Service

BitPanda has quality customer services that are both flexible and reliable. On the site, you can easily read through the FAQ to get instant solutions plus. Also, if you don’t get the help you need, the 24/7 live chat allows you to still get help even when you are off line.

Other online reviews suggest BitPanda is doing a pretty good job with customer service, and  it seems that the company has won a startup award in late 2016.

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Supported Countries

BitPanda is well-known mostly in the EU. You can sell your coins from anywhere around the world. However, you can purchase them via BitPanda only from Europe.

Unlike many of the competitors of the global market in cryptocurrency exchange, the website is only available in two main languages – English and German.

Some methods of payment are restricted to specific areas, which means that you won’t be able to access all of them. The only available methods of payment for international customers are Skrill and Neteller.

Supported countries: Spain, Sweden, Luxembourg, Malta, Finland, France, Slovakia, Slovenia, Liechtenstein, Lithuania, Denmark, Estonia, Portugal, Romania, Italy, Latvia, Cyprus, Czech Republic, Norway, Poland, Hungary, Ireland, Bulgaria, Croatia, Monaco, Netherlands, Germany, Greece, Austria, Belgium, Switzerland, and the United Kingdom.

BitPanda Pros and Cons


  • Wide variety of payment methods
  • Great for beginners
  • Relatively low fees
  • Great security
  • Website is modern, neat and fully functional


  • Fees aren’t explicitly stated
Buy Coins on Bitpanda


BitPanda seems like an excellent option for purchasing Bitcoins inside the EU for people who are looking to use a credit card, Skrill, or any other option.

BitPanda has been around long enough, has good support going on, charges relatively low fees and is definitely one of the best platforms to start with, especially with its easy and modern design, even newbies will be able to find themselves.

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CaptainAltcoin's writers and guest post authors may or may not have a vested interest in any of the mentioned projects and businesses. None of the content on CaptainAltcoin is investment advice nor is it a replacement for advice from a certified financial planner. The views expressed in this article are those of the author and do not necessarily reflect the official policy or position of

Felix Kuester works as an analyst and content manager for Captainaltcoin and specializes in chart analysis and blockchain technology. He is also actively involved in the crypto community - both online as a central contact in the Facebook and Telegram channel of Captainaltcoin and offline as an interviewer he always maintains an ongoing interaction with startups, developers and visionaries. The physicist has couple of years of professional experience as project manager and technological consultant. Felix has for many years been enthusiastic not only about the technological dimension of crypto currencies, but also about the socio-economic vision behind them.

1 Comment
  1. I dont recommend Bitpanda to anyone. Bad support, no email, no phone number. Waiting on transaction for 2h+ , feeling like getting scammed.

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