itBit Exchange Review 2020 – Legit or Scam?

Launched in November of 2013, itBit is a bitcoin exchange and OTC desk you can access from one single account. The company’s headquarters is in New York, and they have an international office in Singapore and offer free deposits and withdrawals in Singapore dollars.

The exchange has emerged in the moment when everyone started to think that Coinbase and Circle were definitively pulling away from the rest of the US pack. But Chad Cascarilla, the co-founder, and CEO of itBit, came out of nowhere with an impressive $25 million Series A funding round and announced that they will be regulated as a bank in New York. At least as far as itBit’s sizable compliance department is concerned, this means itBit can offer exchange services to all 50 states in the United States, surpassing its main US competitor, Coinbase, which offers its services in 33 US states.

itbit exchange

Excellent liquidity levels, competitive fees, and available in all 50 states of USA –  itBit has set itself up as a serious option for US-based bitcoin traders.

Payment Methods Accepted

Payment MethodCurrenciesFunds AvailableFees
Wire TransferUSD24 hoursNone

Traders can fund their accounts with wire transfer. itBit charges no deposit fees, while fees charged by your bank may apply.

Limits and Liquidity

itBit provides two services: an OTC trading desk and a global Bitcoin exchange. It’s important to note that neither service limits the amount of Bitcoins that can be traded if proper verification has been submitted.

itBit’s OTC trading desk trades between 15,000 – 25,000 XBT per month, and the average OTC trade size is about ~350 Bitcoins and made at or below spot price.

Check here to find more information on itBit’s OTC trading.


itBit has a surprisingly simple fee structure for a large, institution-oriented exchange.

In November of 2015, itBit has introduced a new, simple trading fee structure. In case that the 30-day trading volume doesn’t surpass 8000BTC, maker fee is 0% and itBit charges just a 0.2% taker fee on its global exchange. On the other hand, special lower fees apply if the trader has a 30-day volume higher than 8000BTC. Special fees are not available to the public, and users will have to contact the exchange at in order to get them.

Meanwhile, a flat 0.1% fee is charged on the OTC trading desk. However, trades are often executed at or below spot price.

Withdrawal Fees

US dollar withdrawal via ACH is free up to $3000 for US citizens. Over $3000 the fee of $20 is applied. International Wire Transfer fee is $40, and SWIFT transfers are also charged $40 plus intermediary charges paid to the third party.

EUR withdrawals with SEPA transfer under 50,000 EUR are charged 8.14 EUR. SEPA transfer exceeding 50,000 EUR is charged 70.32 EUR.

Withdrawal limit is set by default to $2,500 daily and $15,000 monthly. The withdrawal limit is automatically raised to $15,000 daily and $300,000 monthly after the two-factor authentication is added to the account.

Bitcoin and Singapore Dollar withdrawals are free of charge.

Deposit Fees

When it comes to deposits, SWIFT deposit fee is $40 + agent fees. USD Wire Transfer have a fee of $10 from the US and $40 from other countries.

The following fees apply for EUR deposits with SEPA Transfer:

  • 3.70 EUR for transfer below 50,000 EUR
  • 35.15 EUR for transfer above 50,000 EUR

Non-SEPA transfers in EUR – 1% of the amount transferred with a maximum of 35.15 EUR and a minimum of 3.71 EUR.

Read our comprehensive guide on best cryptocurrency exchanges.

Bitcoin and Singapore Dollar deposits are free of charge.


itBit is a well-secured exchange with 2FA on login, and each login triggers an automatic email with login time and IP address to prevent any hacks. It uses third-party security with multiple layer DDoS protection. This feature makes itBit a tough cookie to crack for the hackers.

itBit was the first Bitcoin exchange to receive a charter from the New York State Department of Financial Services, which gives it the ability to operate legally in all 50 U.S. states.

The exchange doesn’t use PGP encryption in emails and it hasn’t been hacked until now.

As a licensed exchange, itBit is audited regularly, follows all consumer protection laws, and offers FDIC insurance on all fiat balances owned by US clients which go up to $250,000.


International accounts may take 1-3 days to become verified, while US users may be able to verify faster using itBit’s knowledge-based authentication system.

Depending on your bank, deposits made via wire transfer can take anywhere from 1-3 days to arrive.

Once an account has been verified and successfully funded, purchases can be made instantly.


U.S. residents can complete identity verification using itBit’s Knowledge Based Authentication. This does not require ID scans.

On the other hand, users outside the United States must provide proof of residence documents and ID scans.

Supported Countries

itBit offers its services around the globe in most countries. The only U.S. state that is not supported is Texas.

Customer Support

itBit offers global 24/7 phone support, and its US office can be reached at (855)-997-2994.

itBit also has one of the best FAQ databases and offers an extensive education library.

Support is also available via Whatsapp at (+65) 8428 3877 or through email at


itBit has earned the right to be considered a top US exchange and for a good reason. It is the only Bitcoin exchange in the world that has been federally regulated and offers exchange service in all 50 states of USA. Their fees are competitive and the trading platform’s liquidity is good in all currency pairs.

Ultimately, itBit is a highly-regulated and insured bitcoin exchange catering to active traders and institutions, and its services are particularly appealing to those who routinely make trades over 100 BTC in value, or anyone who trades more than 2500 BTC per month.

itBit Pros and Cons


  • Licensed Bitcoin exchange in New York, offering exchange services to all 50 states of USA
  • OTC trading desk is perfect for purchasing or selling large blocks of BTC
  • Low fees
  • Good liquidity
  • Keeps BTC in cold storage


  • No ACH transfers
  • No mobile app
  • Limited payment options
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CaptainAltcoin's writers and guest post authors may or may not have a vested interest in any of the mentioned projects and businesses. None of the content on CaptainAltcoin is investment advice nor is it a replacement for advice from a certified financial planner. The views expressed in this article are those of the author and do not necessarily reflect the official policy or position of

Felix Kuester works as an analyst and content manager for Captainaltcoin and specializes in chart analysis and blockchain technology. He is also actively involved in the crypto community - both online as a central contact in the Facebook and Telegram channel of Captainaltcoin and offline as an interviewer he always maintains an ongoing interaction with startups, developers and visionaries. The physicist has couple of years of professional experience as project manager and technological consultant. Felix has for many years been enthusiastic not only about the technological dimension of crypto currencies, but also about the socio-economic vision behind them.

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