BitMart Review – Is BitMart Scam or Trustworthy?

BitMart Review – Is BitMart Scam or Trustworthy?
BitMart Review – Is BitMart Scam or Trustworthy?
Fast to list new small-cap coins
Offers competitive fees
Supports a wide variety of coins
Offers well-designed and intuitive interface
Supports fiat purchases
Has US MSB license
BMX Token Benefits

BitMart is a popular choice among cryptocurrency enthusiasts worldwide. This comprehensive review explores the key aspects that make BitMart a top-rated cryptocurrency exchange. We delve into the safety measures, user experience, availability in the US, and overall performance of the platform.

Whether you’re wondering ‘Is BitMart safe?’ or seeking an in-depth BitMart review, this article provides all the information you need. Discover why BitMart has become a go-to platform for both market makers and takers.

Quick summary – BitMart Review
🌐 OverviewBitMart is a global digital asset trading platform launched in 2017, offering both fiat-to-crypto and crypto-to-crypto trading for coins and utility tokens.
🌍 Supported CountriesBitMart provides its services to users in over 180 countries worldwide, including the U.S., the U.K., South Korea, and most European countries. However, some U.S. states and countries are excluded.
💱 Supported CurrenciesBitMart supports 242 trading pairs and 131 cryptos, including Bitcoin Cash, Dash, 0x, Bitcoin S.V., QTUM, Litecoin, Chainlink, NEO, EOS, Tron, Zcash, and many others. It also has its own token, BitMart Token (BMX), based on the ERC20 standard.
💰 FeesBitMart has a competitive fee structure based on a Maker/Taker model. The fees are charged differently for “ordinary” and “professional users”. Deposits are free, while withdrawal fees vary depending on the coin.
🛠️ ServicesBitMart offers spot trading, futures trading, OTC trading, and fiat gateway. It also offers “perpetual swaps”, BitMart Staking, and a new financial product called “BitMart Lending“.
🔒 SecurityBitMart holds less than 0.5% of user assets in a hot wallet for daily trading operations. The rest of 99% of user assets is kept in offline cold wallets. Accounts feature 2FA authentication and passwords are stored in a converted form through a process known as hashing.
📞 Customer SupportBitMart can only be reached via email. They promise to respond within 3 days of receiving the mail.
⚠️ ControversiesThere have been sporadic allegations of fraud and funds locking against BitMart. It is advised to tread cautiously when dealing with this platform.
📱 Mobile AppBitMart’s platform can be accessed on mobile phones throughout its application which is comprehensive and allows you to perform all the tasks available on the web browser version. The app is available to download in all operating systems such as iOS and Android.
📜 RegulationBitMart is registered as a Money Service Business (MSB) under the Financial Crimes Enforcement Network (FinCEN), which signifies that the platform is ready to embrace the most stringent regulations.


Launched in 2017, BitMart is a digital asset exchange/cryptocurrency exchange that has adopted an advanced multi-layer and multi-cluster system architecture to ensure the system’s security, stability, and scalability. Sheldon Xia, a fan from New Jersey, started the exchange. It now has more than 600,000 customers in more than 180 countries and more than 123 markets.

BitMart has offices in China, South Korea, and the United States. Its main office is in the Cayman Islands. BitMart currently offers both fiat-to-crypto and crypto-to-crypto trading for coins and utility tokens only. They also expanded their spot trading offering by adding futures trading, lending, and staking.

BitMart is becoming increasingly popular as a platform for derivatives trading. With its crypto futures and margin trading options, users are given the opportunity to leverage their investments with added financial power. With BitMart’s “Standard”, “Advanced”, and “Margin” trading services, investors can take advantage of their innovative offerings to optimize their earnings potential. 

The platform currently offers multi-coin and multilingual support now available in English, Simplified Chinese, Japanese and Vietnamese with future expansion to other major languages.

As I already said, BitMart was created by cryptocurrency enthusiasts. It officially came into existence in March 2017 when it built an international team with departments for marketing, operations, and tech. BitMart created its investment token in January 2018 and completed a global roadshow in February 2018, where it visited cities worldwide.

BitMart is a great place to find low cap gems that are yet to be listed on larger exchanges.

Is BitMart legit? BitMart officially launched its spot crypto trading platform in March 2018. A month later, the company registered with U.S. regulators and as a Money Service Business (MSB), and it is overseen by the Financial Crimes Enforcement Network (FinCEN). 

How to Sign up for BitMart?

Signing up for BitMart is simple. To create your account, follow the steps below:

  • Go to BitMart official website
  • Click on “Get Started” on the upper right part of the page, which then redirects you to the registration window.
  • You can create your account by using your email address or your phone number.
  • If you choose email signup, enter the details such as your email I.D. and create a new password.
  • Click on the checkbox asking for age verification.
  • Click “create account”.
  • In case of an invitation, enter the code.
  • You will get a verification email with a link to the registered email I.D. that validates an authentic user.
  • Re-enter password and code, and then you can proceed with trading.

It’s important to note that BitMart Login requires an account to be certified. All new accounts can withdraw the equivalent of 2BTC per day without verification of their account. If you need more, then you can get your account verified by uploading copies of your I.D., Passport, or Driving License. Once you complete this step, you will have access to 100BTC withdrawals per day.

BitMart User Interface

The user interface was designed to be user-friendly and straightforward. The Exchange page shows the information to trade cryptocurrency as well as a spot to do so. The interface features all the crypto pairs on the left side, divided into categories based on whether they include BTC, ETH, or USDT.

On the right, there are the order books for buying and selling crypto, and in the middle of the page you can find the relevant information on pricing and changes. You will see the open orders, order history, and trade history tabs at the bottom of the page.

BitMart Mobile App

The company has been rated as user-friendly since users do not need a computer to access the platform. BitMart’s platform can be accessed on mobile phones throughout its application which is comprehensive and allows you to perform all the tasks available on the web browser version. The app has excellent performance and an aesthetically pleasing design and is available to download in all operating systems such as iOS and Android.

Supported Countries

BitMart provides its services to users in over 180 countries worldwide, including the U.S., the U.K., South Korea, and most European countries. It’s worth noting that BitMart is one of the few crypto exchanges that allow U.S. citizens interested in trading cryptos to invest in the platform.

However, some U.S. states don’t let their citizens to use the platform’s services, including Connecticut, Georgia, Hawaii, New Mexico, New York, and Washington. The platform is also not available in the following countries: Afghanistan, China, Congo, Cuba, Democratic People’s Republic of Korea, Eritrea, Iran, Iraq, Ivory Coast, Kyrgyzstan, Lebanon, Libya, South Sudan, and Sudan. 

Supported Currencies

As mentioned, BitMart’s cryptocurrencies are divided into four markets BTC, ETH, BMX, and USDT. At the time of writing, the exchange supported 242 trading pairs and 131 cryptos, including Bitcoin Cash, Dash, 0x, Bitcoin S.V., QTUM, Litecoin, Chainlink, NEO, EOS, Tron, Zcash, and many others. In the future, the platform plans to list more coins.

To encourage its expansion, BitMart offers a form for those who want to list their coins on the platform.

BMX Token

The platform also has a crypto token of its own, namely the BitMart Token (BMX), based on the ERC20 standard. This token can be used on the BitMart platform in voting to get new projects listed and qualify for a discount on the trading or transaction fee charged. These native tokens of the BitMart exchange can also be used to earn trading fee dividends via BitMart’s Mission X community listing market. Besides, the total supply of BMX tokens started out at 1 billion tokens, out of which 30% were allocated to the public offering, 30% to the founding team, 20% to community expenses, 10% for early adopters and 10% went to whitelisted investors.

There is also a repurchase mechanism for BMX, where the BitMart team intends on using 20% of its profits each quarter to buy back and burn BMX, until 50% of the total BMX supply is left. 

BitMart Fees

BitMart’s has a very competitive offering concerning both trading fees and withdrawal fees. The BitMart fee structure is based on a Maker/Taker model (takers are the one who takes an existing order from the order book, while makers make the orders that get taken). The fees are charged differently for “ordinary” and “professional users”.

Ordinary users

Default Fee: Maker 0.2500% / Taker 0.2500%, but if you use BMXs to pay your transaction fees, a 25% discount to your trading fee will be applied.

Trading fees are determined based on trading volume over a 30-day period (in BTC) and BMX balance.

At 00:00 AM (UTC) every day, your trading volume over the past 30-day period and your current BMX balance are evaluated. Your Tier level and corresponding maker/taker fees are updated one hour later.

LevelBMX HoldingUse BMX deduction
LV1BMX ≥ 0Maker: 0.2500% Taker: 0.2500%
LV2BMX ≥ 5000Maker: 0.2250% Taker: 0.2250%
LV3BMX ≥ 100,000Maker: 0.2000% Taker: 0.2000%
LV4BMX ≥ 250,000Maker: 0.1750% Taker: 0.1750%
LV5BMX ≥ 500,000Maker: 0.1500% Taker: 0.1500%
LV6BMX ≥ 1,500,000Maker: 0.1250% Taker: 0.1250%
LV7BMX ≥ 2,500,000Maker: 0.1000% Taker: 0.1000%
LV8BMX ≥ 5,000,000Maker: 0.0750% Taker: 0.0750%

Professional Users

Pay Fee With BMX (35% Off)

LevelTrade Volume (30d) & BMX HoldingFee Rate
Pro1BTC ≥ 150 & BMX ≥ 500,000Maker: 0.0600% Taker: 0.0650%
Pro2BTC ≥ 200 & BMX ≥ 1,000,000Maker: 0.0550% Taker: 0.0600%
Pro3BTC ≥ 250 & BMX ≥ 2,500,000Maker: 0.0500% Taker: 0.0550%
Pro4BTC ≥ 500 & BMX ≥ 5,000,000Maker: 0.0450% Taker: 0.0500%
Pro5BTC ≥ 1000 & BMX ≥ 10,000,000Maker: 0.0350% Taker: 0.0400%
Pro6BTC ≥ 5000 & BMX ≥ 15,000,000Maker: 0.0300% Taker: 0.0350%
Pro7BTC ≥ 10,000 & BMX ≥ 20,000,000Maker: 0.0250% Taker: 0.0300%
Pro8BTC ≥ 15,000 & BMX ≥ 25,000,000Maker: 0.0200% Taker: 0.0250%
Pro9BTC ≥ 25,000 & BMX ≥ 50,000,000Maker: 0.0150% Taker: 0.0200%

Deposit & withdrawal fees

The deposits made are completely free, while withdrawal fees vary depending on the coin and are regularly adjusted according to their respective blockchain network fees.

Also, those who are using BMX coin to pay for their trading fees, will be entitled to a 25% discount. One more thing worth noting is that Simplex fees are 5% per transaction or 10 USD, whichever is higher. 

Types of Services That BitMart Offers

✅ BitMart allows for Spot Trading, which is the most common type of trading on the exchange. The platform chooses superior blockchain digital crypto assets in this type of trading.

✅ Users of BitMart can also perform futures trading, OTC trading, and fiat gateway at one stop. Future contract trading is provided via individual asset types. However, there is an intermediary service platform for C2C and B2B trading modes for individuals and businesses, making it possible for users to complete transactions that span multiple platforms within a single click.

✅ The platform also offers “perpetual swaps”, which refer to a kind of derivative that is similar to traditional futures trading contracts and can provide high leverage. BitMart Staking is another type of trading. It was released in Feb 2020 and it is the process of holding funds in a cryptocurrency wallet to support the operations of a blockchain network. Holders are rewarded for merely depositing and holding coins on the platform, while users will receive staking rewards without any staking fees involved. The only BHD, ALGO, DASH, ATOM & QTUM staking is currently allowed on the platform.

BitMart will also connect major trading platforms worldwide, allowing for borderless transactions, which will allow users to complete transactions that span multiple platforms within a single click.

✅ On January 24th, 2020, BitMart has released a new financial product called “BitMart Lending“, a financial product based on digital assets. Each project has its investment term and yield, and it is entirely up to users to engage in this investment. The crypto assets and interest will be unlocked and distributed into users’ BitMart account on the redemption date.

✅ BitMart exchange also plans to expand their service or product offering to include OTC trading, decentralized trading as well as whole-network trading, which will help traditional businesses to obtain digital capitalization. 

✅ You can also stake a dozen of PoS coins via BitMart without paying any fees to BitMart.

BitMart Deposits and Payment Methods

Buying cryptos on the BitMart crypto exchange is relatively simple. BitMart now accepts fiat payments along with cryptocurrency, which means that, to get started using the exchange, you will need to send some crypto to the exchange via their deposits page or make a purchase using the available fiat options.

When it comes to depositing options, BitMart offers users a variety of ways to fund their accounts. You can use your credit or debit card or Apple Pay, or even bank and wire transfers. Plus, you can take advantage of third-party partners such as Legend Trading (which accepts ACH bank account transfers), MoonPay (accepts debit cards/credit cards)! and Simplex (accepts debit cards/credit cards/Apple Pay).

Bank and wire transfers are also supported, but only for BTC and ETH, while Mimos, Alipay, and UniPAY are only available for USDT. MoonPay, credit card, and Apple Pay are available only for BTC, ETH, BCH, LTC, EOS, and XRP purchases, while Paxful, WeChat, Alipay, PayPal, and Gift card purchases are only available for Bitcoin.

To make a deposit, send any of the coins or tokens which are available to trade on the exchange, choose your currency and click the “Deposit” button to generate an address to send to.

BitMart Lending & Crypto Interest Up To 40%

BitMart has jumped on the crypto lending wagon to offer crypto-backed loans and high-interest savings accounts to earn interest on digital assets which are extremely popular and profitable for crypto holders. BitMart lending offers up to whopping 40% annualized interest rates on digital assets and stablecoins such as USDC.

The lending program offered by BitMart offers several lending options available such as 15, 30, 90, 180, and 365 days to lock in and accrue interest, regardless of how the cryptocurrency market performs.

The annualized interest rate of 35% on popular assets such as Bitcoin, USDT, and Ethereum is much higher than reputable crypto lending platforms such as BlockFi and Celsius.

BitMart Staking to Earn Rewards

BitMart has launched a staking service to earn rewards on cryptocurrencies such as DASH, QTUM, EUM, BHD, and ALGO. Similar to lending digital assets to receive high-interest benefits, staking coins such as ALGO offers an estimated yield of 15% per year. It is important to note the BitMart staking rewards are calculated daily and distributed monthly, so the estimated earnings can vary.

While we are at it, here is a list of other top places where you can stake your coins.

BitMart Customer Support

BitMart can only be reached via email The team can be reached every hour of the day, and on their website, they mention that they will get back within 3 days of dropping the mail. There is also a detailed FAQ section with most of the common questions about trading and account use.

This is the warning we mention in our title:
BitMart is one of the many crypto exchanges that sprung up in 2017 and it stacked quite a few fraud allegations during this time. We are not saying that you should blindly trust people yelling scam at the slightest problem they encounter with a crypto service, but we STRONGLY ADVISE against putting any significant amount of money on this type of exchanges (relatively new, semi-anonymous founders, off-shore based with no clear regulative status).

On the other side, they are known to be very quick in listing low-cap coins before they are known to the wider crypto audience. This makes Bitmart a must-have tool in the toolset of gem hunters and full-time crypto guys.

BitMart Security FeaturesIs BitMart Safe?

BitMart holds less than 0.5% of user assets in a hot wallet for daily trading operations. In order to prevent losses from external hacks, the rest of 99% of user assets is kept in offline cold wallets, which require multiple signatures from a number of high-level members.

Accounts feature 2FA authentication, which is one of the best ways users can secure their accounts. 2FA is a mechanism that connects your account to your mobile phone via an app, and manual verification of each log-in is required from that point onwards.

Also, as a measure of security, passwords are stored in a converted form through a process known as hashing, which helps to secure passwords because a hash cannot be decrypted back to its original form. Also, all of the users’ personal information, including I.D. numbers, names, and identity document scans, is encrypted and securely stored.

The company also claims to have implemented many other security features, including protection against DDOS attacks, automatic backup of the database, and SSL-secured (https) protection. One more thing worth noting is that In May 2018, the company announced that they had registered BitMart Exchange as a Money Service Business (MSB) under the Financial Crimes Enforcement Network (FinCEN), which signifies that the platform is ready to embrace the most stringent regulations.

Conclusion of BitMart Exchange Review

BitMart is among the newest cryptocurrency exchanges on the market, but has a user-friendly and straightforward trading view and is regulated to operate in the U.S. This crypto exchange features a competitive fee range for its trading services and supports various coins and fiat purchases. The platform is available across all devices and can be accessed via your web browser, mobile browser, Android, iOS, Mac OS, or P.C., which makes it useful to everyone around the world.

Overall, BitMart is very easy to use and its platform is intuitive to use and well laid out. The BMX token is a welcome addition and the fact that the company behind BitMart has officially registered as a Money Service Business (MSB) with U.S. regulators, is another proof of the legitimacy of the business behind the exchange.


BitMart Alternatives

If you are not fond of BitMart, here is a list of potential crypto exchanges that can be good alternatives:

Useful Links:

Website | Facebook | Medium | Reddit | Telegram | Twitter | Youtube | Linkedin | Email

8 Total Score

Ease of use
Customer support
Offered assets
  • Fast to list new small-cap coins
  • Offers competitive fees
  • Supports a wide variety of coins
  • Offers well-designed and intuitive interface
  • Supports fiat purchases
  • Has US MSB license
  • BMX Token Benefits
  • Relatively new platform
  • Sporadic allegations of fraud and funds locking
intelligent crypto
How are  regular people making returns of as much as 70% in a year with no risk?  By properly setting up a FREE Pionex grid bot - click the button to learn more.
Crypto arbitrage still works like a charm, if you do it right! Check out Alphador, leading crypto arbitrage bot to learn the best way of doing it.

Rene Peters
Rene Peters

Rene Peters is editor-in-chief of CaptainAltcoin and is responsible for editorial planning and business development. After his training as an accountant, he studied diplomacy and economics and held various positions in one of the management consultancies and in couple of digital marketing agencies. He is particularly interested in the long-term implications of blockchain technology for politics, society and the economy.

  1. This is my experience with BitMart exchange:
    I have been using it for 2 days. In these 2 days, I had so many problems as I did not have with all other exchanges together for over a year! Problems at depositing crypto, server down during trading, server down during withdrawal, 2 out of 2 withdrawals got stuck… support did not give any helpful information when requested.
    At the time I am writing this, please stay away from this exchange.

  2. I think you’re incorrect about being able to withdraw 2btc without being verified. I tried to send 50xrp and it made me verify my account to withdraw that small amount

  3. This is a scam, no one I know has ever successfully withdrawn

  4. Who do you have to sue to get BitMart to respond to you? I have had a transaction out there through them via Moonpay since last Sunday. It is still not in my BitMart account. This company is a scam.

  5. its been 7 days with alot of tickets sent and emails and i still cant get into my account do not use bitmart they will ripp you off

  6. I bought USDT through Moonpay, as the Bitmart site instructed and after it was transferred I bought 80M Safemoon and all seemed great………….til the next day, when my account went blank! No USDT, No Safemoon, no account or transaction history just an account with my name and info. Tried to contact customer service since and they do not respond to the chat queue (if you’re on the iphone app) or emails. I can only assume its a scam and my money is gone. And those posting how its not aa scam are also part of the scam! I’ll be happy to update if they ever respond but I’m not holding my breath.

    • It is a scam, avoid avoid at all cause, I did transfer some Cardano into BitMart and since then purchase BSP and kept some Cardano, it did show in my account for 2 days after that it all disappeared, I tried to contact company through email, chat… no phone number where I can call, this is a scam please avoid this company, if there is any lawsuits class action please let me know , I will be happy to be part of it

  7. It is terrible. Trying to login and I can not. If I enter the telephone number it does not send the sms with the code, if I enter the email it says is invalid even I have emails from them when I started. I am Live in the support and every time I am close to be with a person, it disconnects and brings me back to the queue. I will call my bank to close my card and also request my money back

  8. Bitmart appears to have updated their user agreement on May 6th 2021, and the mention of New York is no longer part of the user agreement

  9. The author didn’t do enough research. This site should and quite possibly WILL be shut down.

    They lost 1.5 BILLION of my #Safemoon …. they say it was sent … sure … THREE of them were .. (3) …

    Guys – this site is HORRIFIC … you can’t even DELETE YOUR ACCOUNT.

    I have an attorney that is going to force account deletion and preparing a SOS of NY complaint.

  10. This exchange is unbelievable. They accept deposits without KYC but when you withdraw, they want KYC for “regulatory purposes and reduce fraud”.

    I tried to chat to get my actions reversed but the chat rep I spoke with kept repeating that I have LVL1 account and needs to do KYC to withdraw.

  11. Do you know a lot of people? 🙂

    I generally don’t have a problem, however, BHD trading today seems to be down

  12. I have not had any of the problems mentioned by other commenters here, and I have done many transactions involving different cryptos being sent in to Bitmart from more than one place. Nothing has ever disappeared or not shown up. The only minor problem was that at first, my verification codes for login were taking too long to show up, or were not showing up, but that is no longer the case.

  13. If you want to lose all your money, then this is definitely the exchange for you.

  14. Bitmart is a scam my XLM coins did not transfer correctly from Coinbase to this exchange. When I submitted a request they claimed I did not include the correct TX/ID # for this transaction for them to review. I submitted everything requested screenshots, and followed their instructions to perfection. When I tried to Live Chat them they told me to be patient and that my request would get solved and that they had up to 30 working days to return my coins. I wanted patiently only to find they claim to have solved my request, but kept my coins. When I tried to Live Chat them, the exchange disabled my ability to contact them via Live Chat. This exchange is crap and a scam. They were hacked last year for millions of dollars, it appears they are trying to recover funds, by stealing and keeping their customers money. I agree if a class action lawsuit gets launch include me in that. Use or, do not use this exchange. It is full of scammers.

  15. Bitmart and BitmartCH are both a scam. I sent them 4700 usd and after 2 weeks got 11,700 usd. And when I tried to withdraw they sent message telling me that there was International Finance on Money Laundering had rejected my withdrawal, and asking me to deposit another 50% from my last balance to clear up the freeze. Which did not make any sense. SO when I learn inside, BitmartCH is not the same as Bitmart since the name of the founder is different. Therefor Please be careful when dealing with Bitmart or BitmartCH its totaly a scam.

  16. Yep Bitmartch got me as well, for an amount I’m embarrassed to post here. I submitted a report to the FBI and waiting to hear back. Love to know if anyone’s had any success in getting anywhere with this scam. Live and learn.

  17. From the very first time you withdraw ? And u use ? How do u know the website ? And now your account is freeze ?

  18. how did you get to use the platform?

  19. can you tell me, how can you find out and invest in bitmarch?
    My asset also freeze, and I must pay 300% from my total asset

Leave a reply